From 5b0f52519f8fcc8b5b3ae8e88ae0bafc0c5dba13 Mon Sep 17 00:00:00 2001 From: Julie POUNY <63869305+Juju-archy@users.noreply.github.com> Date: Tue, 14 Jan 2025 10:23:34 +0100 Subject: [PATCH] Display custom backup error (#446) MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit ## Describe your PR This PR updates the backup documentation to clarify the behavior of custom backup configurations with multiple retention policies and periods. It explains that while the Clever Cloud console does not display all backups for restoration, users can leverage the CLI to restore a specific backup. --------- Co-authored-by: Juju-archy Co-authored-by: Clément Nivolle Co-authored-by: David Legrand <1110600+davlgd@users.noreply.github.com> Co-authored-by: Julia March <101819212+juliamrch@users.noreply.github.com> --- content/doc/find-help/faq.md | 7 ++++--- 1 file changed, 4 insertions(+), 3 deletions(-) diff --git a/content/doc/find-help/faq.md b/content/doc/find-help/faq.md index fdb54fab..747e937f 100644 --- a/content/doc/find-help/faq.md +++ b/content/doc/find-help/faq.md @@ -212,9 +212,10 @@ If a VACUUM operation needs more disk that there is remaining, migrating to the ## Where are the backups stored? -Clever Cloud store all your backups on [Cellar](https://www.clever-cloud.com/product/cellar-object-storage/). -Cellar has a replication system to protect the data stored inside. It creates three copies of your backups, each stored in a different data centers in the PAR region. -This way, even if one data center has an accident, your backup are still safe in two different data centers. +Clever Cloud stores all backups on [Cellar](https://www.clever-cloud.com/product/cellar-object-storage/), a replicated object storage service with three copies distributed across datacenters in the PAR region to ensure durability. Even if one datacenter fails, your backups remain safe. + +For custom configurations (for example, multiple retention policies), contact Support. To locate backups not visible in the Console, use [Clever Tools](https://github.com/CleverCloud/clever-tools) with: `clever database backups DATABASE-ID [--format, -F] FORMAT`. Find more documentation on restoring backups with the CLI [here](https://github.com/CleverCloud/clever-tools/blob/master/docs/addons-backups.md#database-backups). + ## I can't create my add-on