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Blank screen (no UI) after setting password for desktop wallet. #193

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soerenbf opened this issue Dec 9, 2021 · 5 comments
Open

Blank screen (no UI) after setting password for desktop wallet. #193

soerenbf opened this issue Dec 9, 2021 · 5 comments
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[Type] Bug Something isn't working

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@soerenbf
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soerenbf commented Dec 9, 2021

Bug Description

A user has reported a case where his screen goes blank right after setting a password for the desktop wallet. His logs showed nothing but an error related to auto-update not finding an update (see attached).

We've had a video session with the user, showing us installing the wallet after having confirmed no existing data for the wallet was present on the machine, and nothing is out of the ordinary in the setup process he went through.

Have not been able to reproduce the issue.

main.log

Steps to Reproduce

  • Install mainnet wallet
  • Set password

Expected Result

  • Goes to page with node connection setup

Actual Result

  • Screen goes blank.

Versions

  • Software Version: 1.2.0
  • OS: Windows 10
@soerenbf soerenbf added the [Type] Bug Something isn't working label Dec 9, 2021
@soerenbf
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We received another report of a user experiencing this (on arch linux/manjaro, running appimage).

@NotoriousPyro
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Same for Windows here
image

@NotoriousPyro
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NotoriousPyro commented Apr 2, 2023

Seems to be related to some characters in the password... Will try a password without single quote.

{"error":{"errno":1,"code":"SQLITE_ERROR"},"level":"error","message":"uncaughtException: SQLITE_ERROR: near \"_Yrq4mpIS4ocX8fln\": syntax error\nError: SQLITE_ERROR: near \"_Yrq4mpIS4ocX8fln\": syntax error","stack":"Error: SQLITE_ERROR: near \"_Yrq4mpIS4ocX8fln\": syntax error","exception":true,"date":"Sun Apr 02 2023 17:57:28 GMT+0100 (British Summer Time)","process":{"pid":8572,"uid":null,"gid":null,"cwd":"C:\\Program Files\\Concordium Desktop Wallet","execPath":"C:\\Program Files\\Concordium Desktop Wallet\\Concordium Desktop Wallet.exe","version":"v14.16.0","argv":["C:\\Program Files\\Concordium Desktop Wallet\\Concordium Desktop Wallet.exe","--type=renderer","--field-trial-handle=1548,9684423656553385165,12973514979410770217,131072","--enable-features=WebComponentsV0Enabled","--disable-features=CertVerifierService,CookiesWithoutSameSiteMustBeSecure,SameSiteByDefaultCookies,SpareRendererForSitePerProcess","--lang=en-GB","--app-path=C:\\Program Files\\Concordium Desktop Wallet\\resources\\app.asar","--no-sandbox","--no-zygote","--device-scale-factor=1.25","--num-raster-threads=4","--enable-main-frame-before-activation","--renderer-client-id=5","--no-v8-untrusted-code-mitigations","--mojo-platform-channel-handle=2228","/prefetch:1"],"memoryUsage":{"rss":172527616,"heapTotal":22032384,"heapUsed":19757856,"external":16656396,"arrayBuffers":0}},"os":{"loadavg":[0,0,0],"uptime":25944},"trace":[],"timestamp":"2023-04-02T16:57:28.487Z"}
{"error":{"errno":1,"code":"SQLITE_ERROR"},"level":"error","message":"uncaughtException: SQLITE_ERROR: near \"_Yrq4mpIS4ocX8fln\": syntax error\nError: SQLITE_ERROR: near \"_Yrq4mpIS4ocX8fln\": syntax error","stack":"Error: SQLITE_ERROR: near \"_Yrq4mpIS4ocX8fln\": syntax error","exception":true,"date":"Sun Apr 02 2023 17:59:27 GMT+0100 (British Summer Time)","process":{"pid":6376,"uid":null,"gid":null,"cwd":"C:\\Program Files\\Concordium Desktop Wallet","execPath":"C:\\Program Files\\Concordium Desktop Wallet\\Concordium Desktop Wallet.exe","version":"v14.16.0","argv":["C:\\Program Files\\Concordium Desktop Wallet\\Concordium Desktop Wallet.exe","--type=renderer","--field-trial-handle=1552,14096921443054974360,2154907638284616537,131072","--enable-features=WebComponentsV0Enabled","--disable-features=CertVerifierService,CookiesWithoutSameSiteMustBeSecure,SameSiteByDefaultCookies,SpareRendererForSitePerProcess","--lang=en-GB","--app-path=C:\\Program Files\\Concordium Desktop Wallet\\resources\\app.asar","--no-sandbox","--no-zygote","--device-scale-factor=1.25","--num-raster-threads=4","--enable-main-frame-before-activation","--renderer-client-id=5","--no-v8-untrusted-code-mitigations","--mojo-platform-channel-handle=2180","/prefetch:1"],"memoryUsage":{"rss":175046656,"heapTotal":37236736,"heapUsed":24239544,"external":16869323,"arrayBuffers":0}},"os":{"loadavg":[0,0,0],"uptime":26064},"trace":[],"timestamp":"2023-04-02T16:59:27.510Z"}

The password I was trying was hAej'_Yrq4mpIS4ocX8fln*'5HEyfl$U

@NotoriousPyro
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OK, without quote it works... I generated a new password that does not contain quotes and no blank screen.

@NoahBohme
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Still an issue here - see #341

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