config.json

{
    "_DOCUMENTATION":"https://otdocs.dj-dj.be",
    "_SUPPORT":"https://discord.dj-dj.be",
    
    "color":"#ffffff",
    "serverId":"server id (for slash cmds)",
    "token":{
        "value":"insert your bot token here",
        "fromENV":false
    },
    "adminRoles":["discord role id"],
    "prefix":"!ticket ",
    "languageFile":"english",

    "status":{
        "enabled":true,
        "type":"PLAYING",
        "text":"!ticket help"
    },

    "system":{
        "maxAmountOfTickets":3,
        "dmMessages":false,

        "memberRole":"member role (leave empty if you have no member role)",
        "closeMode":"adminonly OR normal (select one!)",

        "transcripts":"!!!! ALL SETTINGS FOR TRANSCRIPTS ARE LOCATED IN: transcriptconfig.json !!!!",

        "showSlashcmdsInHelp":false,
        "answerInEphemeralOnOpen":true
    },

    "options":[
        {
            "id":"example-ticket",
            "name":"Question",
            "description":"Create this ticket if you have a question.",
            "icon":"🎫",
            "label":"question",
            "type":"ticket",

            "color":"gray",
            "adminroles":["role id"],
            "readonlyAdminroles":["role id"],
            "channelprefix":"question-",
            "category":"category id (or leave empty)",
            "message":"You created a ticket!",
            "enableDmOnOpen":true,
            "ticketmessage":"The staff will help you soon!\n\n*Click on the button below to close the ticket!*",

            "thumbnail":{
                "enable":false,
                "url":"https://www.example.com/catmemes/cat.png"
            },
            "image":{
                "enable":false,
                "url":"https://www.example.com/catmemes/cat.png"
            },

            "closedCategory":{
                "enable":false,
                "id":"category id"
            },

            "autoclose":{
                "enable":false,
                "inactiveHours":24
            },

            "ping":{
                "@here":true,
                "@everyone":false,
                "custom":{
                    "enable":false,
                    "roleId":"012345678910"
                }
            }
        },
        {
            "id":"example-website",
            "name":"Website",
            "description":"Go to our website.",
            "icon":"✅",
            "label":"click here",
            "type":"website",

            "url":"https://www.dj-dj.be"
        },
        {
            "id":"example-role",
            "name":"Update Ping",
            "description":"Click here to get pinged for updates!",
            "icon":"📢",
            "label":"Update Ping",
            "type":"role",

            "color":"red",
            "roles":["discord role id"],
            "mode":"add&remove|remove|add",
            "enableDmOnOpen":true
        }
    ],

    "messages":[
        {
            "id":"example-embed",
            "name":"Choose Your Ticket",
            "description":"You can click one of the buttons below!",
            "dropdown":false,

            "enableFooter":false,
            "footer":"Open Ticket v3.5.9 - I'm a footer!",

            "enableFooterImage":false,
            "footerImage":"https://www.example.com/catmemes/cat.png",

            "enableThumbnail":false,
            "thumbnail":"https://www.example.com/catmemes/cat.png",

            "enableImage":false,
            "image":"https://www.example.com/catmemes/cat.png",

            "enableCustomColor":false,
            "color":"#ffffff",

            "options":["example-ticket","example-website","example-role"],
            
            "other":{
                "enableTicketExplaination":true,
                "enableMaxTicketsWarning":true,
                
                "customDropdownPlaceholder":{
                    "enable":false,
                    "text":"Choose a ticket"
                },
                "customCategoryText":{
                    "enable":false,
                    "text":"choose a category:"
                },
                "embedTitleURL":{
                    "enable":false,
                    "url":"https://www.dj-dj.be/projects/open-ticket"
                }
            }
        }
    ]
}