79d12515-a63c-4dfc-9cbc-ed5e363c724a

[giscus[bot]]

79d12515-a63c-4dfc-9cbc-ed5e363c724a

If you need to do something more than once, then there should be a standard for it. At the heart of our philosophy on creating rules and standards is the idea of consistency.

https://www.ssw.com.au/rules/the-value-of-consistency/

[PothieuG]

What makes a Rule memorable or easy to follow?

That one: https://www.ssw.com.au/rules/rules-to-better-email/

That one is memorable because I use it every day at work but also in my personal life.
It really changed the way I'm sending emails, and I think I will not look back :)

[tiagov8]

People usually comment on the clarity of my emails, which I attribute to the SSW Rules I learned and followed over the years - nowadays it's kind of natural.

One rule I often point people to is Do you use descriptive links?. It helps with SEO and content design.

[brookjeynes-ssw]

What makes a Rule memorable or easy to follow?

I find a rule easy to follow when it's straight to the point and tells me what I want to know. Having unnecessary fluff just bloats the page

[JackDevAU]

I was originally quite skeptical of the "Number Tasks" rule, but it has definitely been helpful for quickly getting the gist of an email. It’s also great for getting people to actually read emails - when they see a numbered task addressed to them, they’re much more likely to pay attention. 🤣

[TobyChurches]

Consistency is everything!!

I love our rules for email consistency - The format makes it super easy to digest and communicate your point

[SamBWagner]

I find all the email Rules to be the best as email is generally the worst part of any day. The Rules tend to make that experience better

[jakebayliss]

I think all the email formatting rules are great! Although I dont read them much anymore, it has generally made my communication much more consistent

[Calinator444]

Personally I think there are two main things that make a rule easy to follow

Personality 👑 - The information we provide on SSW Rules is mostly information that can be found on other documentation sites. When rules feel like a blog written by a person rather than boring user documentation they stand out. (e.g. this rules has a funny video that Ulysses created so I remember it https://www.ssw.com.au/rules/conduct-a-test-please/)

Relevance - Personally I learn from practice, and if I can't apply a rule to my specific project (i.e. https://www.ssw.com.au/rules/do-you-avoid-combining-different-entities/) I tend to forget what I've read.

[MarcusIrmscherSSW]

A rule is memorable and easy to follow when it is clear, concise, actionable, and relevant.

[ricksu978]

When those around you demonstrate consistency, it naturally encourages you to follow suit.

The "Email Task" is a perfect example of this:
👉 https://www.ssw.com.au/rules/number-tasks-questions/

[StefStar]

Rules are memorable when they are short and immediate can make a difference to whatever I'm working on.

[isaaclombardssw]

Love the rules for certain things – especially managing admin (calendars, email practices).
They have the best answer to my technical questions every now and then too.

Wish there was a little summary at the top of some of the longer ones 😅.

[vladislav-kir]

While I am not a fan of using Emails as Tasks, I find Email rules to be some of the most beneficial. Numbering tasks and As per our conversation even found their way into my personal life 😅

[Lewkans]

The email rules have made my emails less wordy, more consistent, and cleaned up my inbox substantially

[kikibianc]

Or, ever had a time that a rule saved you time (or from making a mistake)?

https://www.ssw.com.au/rules/risks-of-deploying-on-fridays/
I have seen, in the past week alone, a couple cases of software companies deploying production changes on Fridays and not having the staff to support it on the weekends, and I have an email reminder every Friday with this rule in it....

If SSW Rules were followed by more companies and industries, a lot of headaches would be avoided 😁

[Tanya-Leahy]

Or, in general what makes a rule memorable?

Memorable rules are concise and easily applicable to everyday workplace situations. I've noticed a significant improvement in my emails and now find myself using the same principles in my personal emails as well.

[steven0x51]

The Email rule are great example of consistency.

[sethdaily]

Many things I use in my life now
Some examples: numbering tasks, indentation for quoting, replying 'done', making tasks have clear acceptance criteria, using emojis, not anchoring people

[ZhangRan8]

I like the email templates. They are so convenient!

[ClaraFang-SSW]

I really appreciate https://my.sugarlearning.com/SSW/items/8291/daily-scrum-emails?term=daily+scrum.

Sending out daily Scrum allows me to keep track of everything I've accomplished since joining SSW. Looking back, I can clearly see my progress as a new starter. Additionally, it helps my induction manager and buddy stay informed about my progress and provide support whenever I encounter challenges.

[jerryluossw]

What makes a Rule memorable or easy to follow?

The rule: https://www.ssw.com.au/rules/rules-to-better-email/ is memorable to me.

Before coming to SSW, I didn't often use email. This rule made me deeply aware of the advantages of email and the correct way to use it.
By the way, this is the first rule I've read completely after joining SSW.

[ZenoWang1999]

What is an SSW Rule that is memorable to you?

https://www.ssw.com.au/rules/explain-deleted-or-modified-appointments/
This Rule about explaining deleted or modified appointments left a strong impression on me.
When I first sent an appointment, Adam replied to my email with suggested changes and included a link to this Rule, which explains the proper format for updating appointments to maintain a clearer timeline.

[babakamyljanovssw]

https://www.ssw.com.au/rules/rules-to-better-email/

Rules to Better Email has helped me to write better emails

[miichaelsmedley]

The most memorable rule for me is the 'As per our conversation' rule. In my role, it's crucial to document conversations as thoroughly as possible. I have numerous discussions daily, and some of them are pivotal. Capturing what’s been said not only ensures clarity but can also be instrumental in securing deals.

[tino-liu]

https://www.ssw.com.au/rules/rules-to-better-email/

I gotta go with the email rule. I've been using this with clients and never had a complaint on how ideas and information are imparted.

[Aibono1225]

This Rule: https://www.ssw.com.au/rules/rules-to-better-email/

The email rules are awesome. I've been using them for my personal email as well and will continue to do so.

[leehawkinsssw]

The Rules to Better Email are well structured and cover many different aspects of communicating clearly in what is still one of the most common ways for us to communicate, especially with clients.

The consistency they bring to SSW communication is highly valuable, both internally and when working with clients.

[jimmidier]

What is an SSW Rule that is memorable to you?

The email rule https://www.ssw.com.au/rules/rules-to-better-email/. It's the user manual of SSW styled emailing and is being used the most.

[ozairashfaqueSSW]

Consistency is everything

[uly1]

these ones are my favourite!
https://www.ssw.com.au/rules/rules-to-better-email

[andrewwaltosssw]

Email rules like numbered tasks work well when the recipient knows the expectation which is why it is so efficient in SSW. I have used a form of "as per our conversation" personally and think it's a great way of summarising a convo and clarifying intent.

For the wider community, I think the Rules around tech and architecture are very valuable.

[joshbermanssw]

Consistency is great not only individually but as a group - ensures that we all know what we're doing, how we're doing and a clear way to communicate this to others

[bettybondoc]

I’ve gotten so much out of using https://www.ssw.com.au/rules/rules-to-better-email/

At first, having 80+ rules for email formatting sounded a bit over the top, but honestly, it’s been a game-changer. Since everyone at work follows the same format, emails are super easy to read and make sense right away. I used to write these massive walls of text, but now, breaking tasks down into numbered points makes everything skimmable and way more user-friendly for whoever’s reading it.