[Question] Cannot authenticate to thehive 4.x after backup/restore to new server

[blainedw]

Request Type

Question

Work Environment

Question	Answer
OS version (server)	RedHat RHEL 8
OS version (client)	Windows 10
Virtualized Env.	True
Dedicated RAM	8 GB
vCPU	2
TheHive version	4.1.24
Package Type	RPM
Database	Cassandra
Index type	Lucene
Attachments storage	Local
Browser type & version	MS Edge

Question

I used to backup and restore procedure to move the same version of thehive from old RHEL 7 box to a new RHEL 8 box. I copied over the same configuration from the old box. The transfer went without a hitch and the new install starts up fine but I'm unable to authenticate using LDAP or local authentication. (I can't logon with the super admin account either). Am I missing something?

[blainedw]

Here is the error from LDAP which takes a long time to come about. I took out the account to spare the innocent ;)

2024-12-02 12:51:24,304 [WARN] from org.janusgraph.graphdb.transaction.StandardJanusGraphTx in application-akka.actor.default-dispatcher-12 [000014aa|46ea7cea] Query requires iterating over all vertices [(_label = User AND login = [email protected])]. For better performance, use indexes
2024-12-02 12:51:39,437 [WARN] from org.thp.thehive.services.TOTPAuthSrv in application-akka.actor.default-dispatcher-15 [000014a9|] local fails: org.thp.scalligraph.AuthenticationError: Authentication failure
2024-12-02 12:51:39,437 [WARN] from org.thp.thehive.services.TOTPAuthSrv in application-akka.actor.default-dispatcher-15 [000014a9|] ldap fails: org.thp.scalligraph.NotFoundError: User XXXXX not found
2024-12-02 12:51:39,437 [INFO] from org.thp.scalligraph.AccessLogFilter in application-akka.actor.default-dispatcher-15 [000014a9|] 127.0.0.1 POST /api/login took 30524ms and returned 401 65 bytes