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User reported 🧩 puzzle icon is missing when Hide My Email is used. Not sure if the extension is blocking trackers or not in this case.
UPDATE
I've tested Hide My Email (Sonoma 14.5, MTB 1.0.11). It works with MailTrackerBlocker.
But there's a completely separate issue where MailTrackerBlocker sometimes doesn't run in Mail (evident by the MEMessageSecurityHandler ⓧ icon missing [or 🧩 icon in older versions]) even though it's enabled in the Mail Extension settings. I think it's a bug with Mail so if you experience this issue, please report to Apple referencing FB13801609.
Possible Workarounds
Disable, re-enable MailTrackerBlocker in Mail > Settings > Extensions then try selecting another message.
As a last resort, some users reported they were able to get the puzzle icon back up by uninstalling then reinstalling MailTrackerBlocker.
Note GPG Message security extension users
If you have another active Message security extension like GPG, Mail will not show MailTrackerBlocker's ⓧ icon (🧩 puzzle icon in older versions). This is expected. Mail only allows one Message security extension at a time. The issue above is specifically about MailTrackerBlocker set as the active Message security extension, yet not showing ⓧ.
The text was updated successfully, but these errors were encountered:
apparition47
changed the title
Extension not working when "Hide My Email" is used?
[FB13801609] Extension not running/puzzle icon missing
May 17, 2024
apparition47
changed the title
[FB13801609] Extension not running/puzzle icon missing
[FB13801609] Sometimes extension not running/puzzle icon missing
May 17, 2024
apparition47
changed the title
[FB13801609] Sometimes extension not running/puzzle icon missing
[FB13801609] Sometimes extension not running/puzzle or ⓧ icon missing
May 22, 2024
apparition47
changed the title
[FB13801609] Sometimes extension not running/puzzle or ⓧ icon missing
[FB13801609] Sometimes ⓧ icon missing even when extension enabled
May 22, 2024
User reported 🧩 puzzle icon is missing when
Hide My Email
is used. Not sure if the extension is blocking trackers or not in this case.UPDATE
I've tested
Hide My Email
(Sonoma 14.5, MTB 1.0.11). It works with MailTrackerBlocker.But there's a completely separate issue where MailTrackerBlocker sometimes doesn't run in Mail (evident by the MEMessageSecurityHandler ⓧ icon missing [or 🧩 icon in older versions]) even though it's enabled in the Mail Extension settings. I think it's a bug with Mail so if you experience this issue, please report to Apple referencing
FB13801609
.Possible Workarounds
Mail > Settings > Extensions
then try selecting another message.Note GPG Message security extension users
If you have another active Message security extension like GPG, Mail will not show MailTrackerBlocker's ⓧ icon (🧩 puzzle icon in older versions). This is expected. Mail only allows one Message security extension at a time. The issue above is specifically about MailTrackerBlocker set as the active Message security extension, yet not showing ⓧ.
The text was updated successfully, but these errors were encountered: