Docker Desktop - Unexpected WSL error

[rickymarnaeksibarani]

Description

Either shut down WSL down with wsl --shutdown, and/or reboot your machine. You can also try reinstalling WSL and/or Docker Desktop.

Reproduce

wsl --shutdown

Expected behavior

deploying WSL2 distributions
ensuring main distro is deployed: deploying "docker-desktop": importing WSL distro "WSL2 is not supported with your current machine configuration.\r\nPlease enable the "Virtual Machine Platform" optional component and ensure virtualization is enabled in the BIOS.\r\nEnable "Virtual Machine Platform" by running: wsl.exe --install --no-distribution\r\nFor information please visit https://aka.ms/enablevirtualization\r\nError code: Wsl/Service/RegisterDistro/CreateVm/HCS/HCS_E_HYPERV_NOT_INSTALLED\r\n" output="docker-desktop": exit code: 4294967295: running WSL command wsl.exe C:\Windows\System32\wsl.exe --import docker-desktop \AppData\Local\Docker\wsl\main C:\Program Files\Docker\Docker\resources\wsl\wsl-bootstrap.tar --version 2: WSL2 is not supported with your current machine configuration.
Please enable the "Virtual Machine Platform" optional component and ensure virtualization is enabled in the BIOS.
Enable "Virtual Machine Platform" by running: wsl.exe --install --no-distribution
For information please visit https://aka.ms/enablevirtualization
Error code: Wsl/Service/RegisterDistro/CreateVm/HCS/HCS_E_HYPERV_NOT_INSTALLED
: exit status 0xffffffff
checking if isocache exists: CreateFile \wsl$\docker-desktop-data\isocache: The filename, directory name, or volume label syntax is incorrect.

docker version

Docker version 27.2.0, build 3ab4256

docker info

default

Diagnostics ID

E1725BAA-8D7A-47FA-BFCC-9856CFDF4C98/20240927022929 (uploaded)

Additional Info

[selimsyl]

I started having same issue on windows after the update below

2024-09 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5043145)

Diagnostics ID: BE9AFAAF-F68B-41D0-9D12-84760E6B8740/20190905152051

[selimsyl]

Issue resolved on my side after the removal of mentioned windows update (KB5043145)

[pantharshit007]

hey @selimsyl in a similar situation i tried deleting and re-installing both wsl and docker can you tell me how to do reverse the Windows update like you did.

both WSL and Windows Powershell started to act strange taking n number of minutes to load after opening

Docker only works once WSL is loaded else gives similar error

[MatthewSteeples]

This bug was the cause for me - microsoft/WSL#12022

[selimsyl]

Hi @pantharshit007 I didn't re-install WSL or docker. I only uninstalled the windows update from below option.

[pantharshit007]

Hi @pantharshit007 I didn't re-install WSL or docker. I only uninstalled the windows update from below option.

hey
I did try but it introduced new bugs like the window start menu not opening and in history, it shows already installed even though i uninstalled it just now.
I think there is an issue here where a user uninstalled and updated but it was still showing.