diff --git a/source/configure/smtp-email.rst b/source/configure/smtp-email.rst
index 02262c42da2..ceee3356ef7 100644
--- a/source/configure/smtp-email.rst
+++ b/source/configure/smtp-email.rst
@@ -109,6 +109,11 @@ For example, if **System Console > Logs** displays the following error, search f
 
   Connection unsuccessful: Failed to add to email address - 554 5.7.1 <unknown[IP-ADDRESS]>: Client host rejected: Access denied
 
+Checking your Notifications settings
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+If an SMTP connection test in the System Console for a self-hosted Mattermost deployment fails with the message ``Connection unsuccessful: Failed to set the to address: 550 5.7.27 <test@example.com>``, go to **System Console > Site Configuration > Notifications** to verify that notification settings are configured correctly, including **Notification Display Name**, **Notification From Address**, **Support Email Address**, and **Notification Reply-To Address**. Cloud administrators can't manage **Notification From Address** or **Notification Reply-To Address**.
+
 Checking your SMTP server is reachable 
 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
@@ -134,4 +139,4 @@ Checking your SMTP server is reachable
 .. note:: 
 
   - Telnet isn't included in official Mattermost Docker images, so you either need to use ``ping`` on those, or install Telnet yourself either directly or by modifying the Dockerfile.
-  - For further assistance, review the `Troubleshooting forum <https://forum.mattermost.com/c/trouble-shoot/16>`_ for previously reported errors, or `join the Mattermost user community for troubleshooting help <https://mattermost.com/community/>`_.
\ No newline at end of file
+  - For further assistance, review the `Troubleshooting forum <https://forum.mattermost.com/c/trouble-shoot/16>`_ for previously reported errors, or `join the Mattermost user community for troubleshooting help <https://mattermost.com/community/>`_.