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Describe the bug
When parsing the Adaptive Card JSON inside the "preChatSurveyPaneProps" object, any responses provided by the user are not passed to the LiveChat Agent when the chat is accepted by the agent.
Reproduce
Pass the PreChat Adaptive Card JSON via the 'preChatSurveyPaneProps' object: "preChatSurveyPaneProps": { "controlProps": { "payload": "{\"type\":\"AdaptiveCard\",\"$schema\":\"http://adaptivecards.io/schemas/adaptive-card.json\",\"version\":\"1.3\",\"body\":[{\"type\":\"TextBlock\",\"text\":\"Welcome to our Live Chat Service\",\"size\":\"medium\",\"weight\":\"bolder\",\"style\":\"heading\"},{\"type\":\"TextBlock\",\"text\":\"To help us serve you better, please provide some information before we begin your chat.\",\"size\":\"medium\",\"weight\":\"default\",\"style\":\"heading\",\"wrap\":true},{\"type\":\"Input.ChoiceSet\",\"id\":\"reason\",\"style\":\"compact\",\"label\":\"Please select your product type:\",\"isMultiSelect\":false,\"choices\":[{\"title\":\"Motor\",\"value\":\"Motor\"},{\"title\":\"Home\",\"value\":\"Motor\"},{\"title\":\"Travel\",\"value\":\"Motor\"}],\"isRequired\":true},{\"type\":\"Input.Text\",\"id\":\"fullname\",\"label\":\"What is your full name?\",\"isRequired\":true,\"placeholder\":\"Enter here\"},{\"type\":\"Input.Text\",\"id\":\"name\",\"label\":\"Date of Birth:\",\"isRequired\":true,\"placeholder\":\"Enter here\"},{\"type\":\"Input.Text\",\"id\":\"postcode\",\"label\":\"Please confirm your postcode:\",\"isRequired\":true,\"placeholder\":\"Enter here\"},{\"type\":\"Input.Text\",\"id\":\"phone\",\"label\":\"Please confirm your Policy number:\",\"isRequired\":true,\"placeholder\":\"Enter here\"}],\"actions\":[{\"type\":\"Action.Submit\",\"title\":\"Submit\",\"data\":{\"Type\":\"InputSubmit\"}}]}" } },
Open Chat and fill in responses and click "Submit" when finished.
When chat is accepted by LiveAgent, notice that reponses submitted by the user are not visible to the Agent
Expected behavior
Responses provided by the user should be shown to the Agent.
Desktop (please complete the following information):
OS: Windows 11
Browser Edge
Version 128.0.2
The text was updated successfully, but these errors were encountered:
GraemeHalls
changed the title
PreChat Responses entered are not shown in the LiveChat Workspace for the Agent to
PreChat Responses entered are not shown in the LiveChat Workspace
Sep 2, 2024
Describe the bug
When parsing the Adaptive Card JSON inside the "preChatSurveyPaneProps" object, any responses provided by the user are not passed to the LiveChat Agent when the chat is accepted by the agent.
Reproduce
"preChatSurveyPaneProps": { "controlProps": { "payload": "{\"type\":\"AdaptiveCard\",\"$schema\":\"http://adaptivecards.io/schemas/adaptive-card.json\",\"version\":\"1.3\",\"body\":[{\"type\":\"TextBlock\",\"text\":\"Welcome to our Live Chat Service\",\"size\":\"medium\",\"weight\":\"bolder\",\"style\":\"heading\"},{\"type\":\"TextBlock\",\"text\":\"To help us serve you better, please provide some information before we begin your chat.\",\"size\":\"medium\",\"weight\":\"default\",\"style\":\"heading\",\"wrap\":true},{\"type\":\"Input.ChoiceSet\",\"id\":\"reason\",\"style\":\"compact\",\"label\":\"Please select your product type:\",\"isMultiSelect\":false,\"choices\":[{\"title\":\"Motor\",\"value\":\"Motor\"},{\"title\":\"Home\",\"value\":\"Motor\"},{\"title\":\"Travel\",\"value\":\"Motor\"}],\"isRequired\":true},{\"type\":\"Input.Text\",\"id\":\"fullname\",\"label\":\"What is your full name?\",\"isRequired\":true,\"placeholder\":\"Enter here\"},{\"type\":\"Input.Text\",\"id\":\"name\",\"label\":\"Date of Birth:\",\"isRequired\":true,\"placeholder\":\"Enter here\"},{\"type\":\"Input.Text\",\"id\":\"postcode\",\"label\":\"Please confirm your postcode:\",\"isRequired\":true,\"placeholder\":\"Enter here\"},{\"type\":\"Input.Text\",\"id\":\"phone\",\"label\":\"Please confirm your Policy number:\",\"isRequired\":true,\"placeholder\":\"Enter here\"}],\"actions\":[{\"type\":\"Action.Submit\",\"title\":\"Submit\",\"data\":{\"Type\":\"InputSubmit\"}}]}" } },
Expected behavior
Responses provided by the user should be shown to the Agent.
Desktop (please complete the following information):
The text was updated successfully, but these errors were encountered: