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Suddenly no access from account #1404

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Matzkos opened this issue Jul 18, 2024 · 4 comments
Open

Suddenly no access from account #1404

Matzkos opened this issue Jul 18, 2024 · 4 comments
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Support Tracks issues or requests related to troubleshooting, answering questions, and user assistance.

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@Matzkos
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Matzkos commented Jul 18, 2024

Today i suddenly received this popup when connecting to polkadot:

One or more extensions are detected in your browser, however no accounts has been injected.

Ensure that the extension has accounts, some accounts are visible globally and available for this chain and that you gave the application permission to access accounts from the extension to use them.

Since some extensions, such as the polkadot-js extension, protects you against all community reported phishing sites, there are valid reasons to use them for additional protection, even if you are not storing accounts in it.

How to get access to my account again?

@TarikGul
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TarikGul commented Jul 18, 2024

At the top of your extension do you see "Connected"? If so click it and connect your accounts.

@TarikGul TarikGul added the Support Tracks issues or requests related to troubleshooting, answering questions, and user assistance. label Oct 30, 2024
@gulb
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gulb commented Jan 3, 2025

Im having similar problem with one of my account... not showing connected:( other account working fine. - on old laptop where added year ago both working.

@TarikGul
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TarikGul commented Jan 3, 2025

Im having similar problem with one of my account... not showing connected:( other account working fine. - on old laptop where added year ago both working.

If you click on the 'connected' button on the top - is the account able to be toggled?

@gulb
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gulb commented Jan 3, 2025 via email

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