From 4915ac00e29e7d4a8bd28f7be359fd46258dff2d Mon Sep 17 00:00:00 2001 From: forstisabella <92472883+forstisabella@users.noreply.github.com> Date: Fri, 22 Nov 2024 17:02:15 -0500 Subject: [PATCH 1/9] Unify space deletion info on A&DD page --- src/privacy/account-deletion.md | 36 ++++++++++++++++++++++++++++++++- 1 file changed, 35 insertions(+), 1 deletion(-) diff --git a/src/privacy/account-deletion.md b/src/privacy/account-deletion.md index 68cfafda75..16703c9971 100644 --- a/src/privacy/account-deletion.md +++ b/src/privacy/account-deletion.md @@ -2,7 +2,7 @@ title: Account & Data Deletion --- -Segment allows you to delete specific data relating to an individual end user, all data from associated with a source, or all data within your entire workspace. +Segment allows you to delete specific data relating to an individual end user, all data from associated with a source, all data related to a Unify space, or all data in your entire workspace. ## Delete individual user data To delete the data for an individual user from you workspace, follow the instructions on the [User Deletion and Suppression](/docs/privacy/user-deletion-and-suppression) page. @@ -18,6 +18,40 @@ To delete the data for an entire source, email the Customer Success team [(frien > note "Deleting source data" > When Segment deletes your data for a particular source, the deletion is not forwarded to sources or data storage providers associated with your account: your data is only removed from Segment's S3 archive buckets. To remove your data from external sources, reach out to the individual source about their deletion practices. +## Remove a Unify space + +You can remove a Unify space from your workspace by disabling it, which hides the space from the Segment UI, or by deleting it, which removes all data about that space from Segment's servers. Disabled or deleted spaces do not count toward your [Unify limits](/docs/unify/product-limits/). + +> warning "You cannot reuse space names" +> Do not use the names of previously disabled or deleted spaces for new Unify spaces. + +### Disable a Unify space + +Disabled spaces are not accessible from the Segment app UI, but all data from your space remains on Segment's servers. Disabled spaces do not count toward your Unify space limit, and can be re-enabled by sending an email to the Customer Success team [(friends@segment.com)](mailto:friends@segment.com). + +To disable a Unify space, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include the following information: + - Workspace slug + - Unify space ID + +### Disable an Engage space + +Deleted spaces, and all data associated with a deleted space, are permanently removed from Segment's servers. You cannot recover a deleted space. + +#### (Optional) Remove Profiles Sync +If you enabled Profiles Sync on the Unify space you'd like to delete, you must first remove the Profiles Sync connection before deleting your Unify space. + +To delete Profiles Sync: +1. From the Segment app, navigate to the Unify tab and select Profile Sync. +2. Select the Settings tab and click **Delete warehouse**. +3. Follow the prompts to confirm deletion. + +To delete a Unify space, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include the following information: + - Workspace slug + - Unify space ID + +> info " " +> Segment typically completes Unify space deletion 30-45 days after you initiate a deletion request. + ## Delete your workspace data Workspace admins can delete all of the data associated with a workspace, including customer data. From ebfeb7bc460cb4d16e014b3575861e475ab9869a Mon Sep 17 00:00:00 2001 From: forstisabella <92472883+forstisabella@users.noreply.github.com> Date: Fri, 22 Nov 2024 17:06:30 -0500 Subject: [PATCH 2/9] Update src/privacy/account-deletion.md [netlify-build] --- src/privacy/account-deletion.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/privacy/account-deletion.md b/src/privacy/account-deletion.md index 16703c9971..dd889b7648 100644 --- a/src/privacy/account-deletion.md +++ b/src/privacy/account-deletion.md @@ -33,7 +33,7 @@ To disable a Unify space, email the Customer Success team [(friends@segment.com) - Workspace slug - Unify space ID -### Disable an Engage space +### Delete an Engage space Deleted spaces, and all data associated with a deleted space, are permanently removed from Segment's servers. You cannot recover a deleted space. From f83351ede2b89870dc4cf2a3fe5ee395ff4518d5 Mon Sep 17 00:00:00 2001 From: forstisabella <92472883+forstisabella@users.noreply.github.com> Date: Fri, 22 Nov 2024 17:11:44 -0500 Subject: [PATCH 3/9] [netlify-build] --- src/privacy/account-deletion.md | 10 ++++++++-- 1 file changed, 8 insertions(+), 2 deletions(-) diff --git a/src/privacy/account-deletion.md b/src/privacy/account-deletion.md index 16703c9971..4c33788f00 100644 --- a/src/privacy/account-deletion.md +++ b/src/privacy/account-deletion.md @@ -33,10 +33,16 @@ To disable a Unify space, email the Customer Success team [(friends@segment.com) - Workspace slug - Unify space ID +> success "" +> You can find your Unify space ID by navigating to the Unify settings page and selecting **API Access**. + ### Disable an Engage space Deleted spaces, and all data associated with a deleted space, are permanently removed from Segment's servers. You cannot recover a deleted space. +> info " " +> Segment typically completes Unify space deletion 30-45 days after you initiate a deletion request. + #### (Optional) Remove Profiles Sync If you enabled Profiles Sync on the Unify space you'd like to delete, you must first remove the Profiles Sync connection before deleting your Unify space. @@ -49,8 +55,8 @@ To delete a Unify space, email the Customer Success team [(friends@segment.com)] - Workspace slug - Unify space ID -> info " " -> Segment typically completes Unify space deletion 30-45 days after you initiate a deletion request. +> success "" +> You can find your Unify space ID by navigating to the Unify settings page and selecting **API Access**. ## Delete your workspace data From dc134613a53629ba1a375623b962b019c220491f Mon Sep 17 00:00:00 2001 From: forstisabella <92472883+forstisabella@users.noreply.github.com> Date: Fri, 22 Nov 2024 17:13:37 -0500 Subject: [PATCH 4/9] [netlify-build] --- src/privacy/account-deletion.md | 1 + 1 file changed, 1 insertion(+) diff --git a/src/privacy/account-deletion.md b/src/privacy/account-deletion.md index 06d98fc577..bb5a5e29b3 100644 --- a/src/privacy/account-deletion.md +++ b/src/privacy/account-deletion.md @@ -58,6 +58,7 @@ To delete a Unify space, email the Customer Success team [(friends@segment.com)] > success "" > You can find your Unify space ID by navigating to the Unify settings page and selecting **API Access**. + ## Delete your workspace data Workspace admins can delete all of the data associated with a workspace, including customer data. From ecfc696cd7bd35a292039bb8c05a0547a52e3c87 Mon Sep 17 00:00:00 2001 From: forstisabella <92472883+forstisabella@users.noreply.github.com> Date: Mon, 2 Dec 2024 12:05:03 -0500 Subject: [PATCH 5/9] Apply suggestions from code review Co-authored-by: stayseesong <83784848+stayseesong@users.noreply.github.com> --- src/privacy/account-deletion.md | 10 +++++----- 1 file changed, 5 insertions(+), 5 deletions(-) diff --git a/src/privacy/account-deletion.md b/src/privacy/account-deletion.md index bb5a5e29b3..fc2852e21e 100644 --- a/src/privacy/account-deletion.md +++ b/src/privacy/account-deletion.md @@ -20,14 +20,14 @@ To delete the data for an entire source, email the Customer Success team [(frien ## Remove a Unify space -You can remove a Unify space from your workspace by disabling it, which hides the space from the Segment UI, or by deleting it, which removes all data about that space from Segment's servers. Disabled or deleted spaces do not count toward your [Unify limits](/docs/unify/product-limits/). +You can remove a Unify space from your workspace by disabling it, which hides the space from the Segment UI, or by deleting it, which removes all data about that space from Segment's servers. Disabled or deleted spaces don't count toward your [Unify limits](/docs/unify/product-limits/). -> warning "You cannot reuse space names" -> Do not use the names of previously disabled or deleted spaces for new Unify spaces. +> warning "You can't reuse space names" +> Don't use the names of previously disabled or deleted spaces for new Unify spaces. ### Disable a Unify space -Disabled spaces are not accessible from the Segment app UI, but all data from your space remains on Segment's servers. Disabled spaces do not count toward your Unify space limit, and can be re-enabled by sending an email to the Customer Success team [(friends@segment.com)](mailto:friends@segment.com). +Disabled spaces aren't accessible from the Segment app UI, but all data from your space remains on Segment's servers. Disabled spaces don't count toward your Unify space limit, and can be re-enabled by sending an email to the Customer Success team [(friends@segment.com)](mailto:friends@segment.com). To disable a Unify space, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include the following information: - Workspace slug @@ -38,7 +38,7 @@ To disable a Unify space, email the Customer Success team [(friends@segment.com) ### Delete a Unify space -Deleted spaces, and all data associated with a deleted space, are permanently removed from Segment's servers. You cannot recover a deleted space. +Deleted spaces, and all data associated with a deleted space, are permanently removed from Segment's servers. You can't recover a deleted space. > info " " > Segment typically completes Unify space deletion 30-45 days after you initiate a deletion request. From 9d101d4d4a3ffb905a3d3618dce829e3e1516a82 Mon Sep 17 00:00:00 2001 From: forstisabella <92472883+forstisabella@users.noreply.github.com> Date: Tue, 3 Dec 2024 11:08:17 -0500 Subject: [PATCH 6/9] update II [netlify-build] --- src/privacy/account-deletion.md | 42 ++++----------------------------- 1 file changed, 5 insertions(+), 37 deletions(-) diff --git a/src/privacy/account-deletion.md b/src/privacy/account-deletion.md index fc2852e21e..8a814e186a 100644 --- a/src/privacy/account-deletion.md +++ b/src/privacy/account-deletion.md @@ -18,46 +18,14 @@ To delete the data for an entire source, email the Customer Success team [(frien > note "Deleting source data" > When Segment deletes your data for a particular source, the deletion is not forwarded to sources or data storage providers associated with your account: your data is only removed from Segment's S3 archive buckets. To remove your data from external sources, reach out to the individual source about their deletion practices. -## Remove a Unify space +## Delete the data from a Unify space -You can remove a Unify space from your workspace by disabling it, which hides the space from the Segment UI, or by deleting it, which removes all data about that space from Segment's servers. Disabled or deleted spaces don't count toward your [Unify limits](/docs/unify/product-limits/). - -> warning "You can't reuse space names" -> Don't use the names of previously disabled or deleted spaces for new Unify spaces. - -### Disable a Unify space - -Disabled spaces aren't accessible from the Segment app UI, but all data from your space remains on Segment's servers. Disabled spaces don't count toward your Unify space limit, and can be re-enabled by sending an email to the Customer Success team [(friends@segment.com)](mailto:friends@segment.com). - -To disable a Unify space, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include the following information: +To delete a Unify space and all associated data, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include the following information: - Workspace slug - - Unify space ID - -> success "" -> You can find your Unify space ID by navigating to the Unify settings page and selecting **API Access**. - -### Delete a Unify space - -Deleted spaces, and all data associated with a deleted space, are permanently removed from Segment's servers. You can't recover a deleted space. + - Unify space name > info " " -> Segment typically completes Unify space deletion 30-45 days after you initiate a deletion request. - -#### (Optional) Remove Profiles Sync -If you enabled Profiles Sync on the Unify space you'd like to delete, you must first remove the Profiles Sync connection before deleting your Unify space. - -To delete Profiles Sync: -1. From the Segment app, navigate to the Unify tab and select Profile Sync. -2. Select the Settings tab and click **Delete warehouse**. -3. Follow the prompts to confirm deletion. - -To delete a Unify space, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include the following information: - - Workspace slug - - Unify space ID - -> success "" -> You can find your Unify space ID by navigating to the Unify settings page and selecting **API Access**. - +> When you delete a Unify space, Segment removes all profiles, computed traits, audiences, journeys, and other settings related to the Unify space from internal Segment servers. Unify space deletion does not delete data from connected Twilio Engage destinations. To remove your data from external destinations, reach out to the individual destination about their deletion practices. ## Delete your workspace data @@ -78,7 +46,7 @@ Workspace admins can delete all of the data associated with a workspace, includi After you delete your workspace or account, Segment removes all data associated with each workspace within 30 days in a process called a [complete data purge](#what-is-a-complete-data-purge). For a data purge status update, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com). -If you do not delete your workspace after you stop using Segment, **your data remains in Segment's internal servers until you submit a written deletion request**. +If you don't delete your workspace after you stop using Segment, **your data remains in Segment's internal servers until you submit a written deletion request**. > warning "Purging data from workspaces deleted prior to March 31, 2022" > If you deleted your workspace prior to March 31, 2022, and would like to have data associated with your workspace purged from Segment's S3 archive buckets, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include either the slug or the ID of the workspace you'd like to have purged from internal Segment servers. From f9003dc75498f6524d5f3606a10fd140e8cbdc09 Mon Sep 17 00:00:00 2001 From: forstisabella <92472883+forstisabella@users.noreply.github.com> Date: Tue, 3 Dec 2024 11:46:27 -0500 Subject: [PATCH 7/9] fix [netlify-build] --- src/privacy/account-deletion.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/privacy/account-deletion.md b/src/privacy/account-deletion.md index 8a814e186a..ba5f9f34e7 100644 --- a/src/privacy/account-deletion.md +++ b/src/privacy/account-deletion.md @@ -25,7 +25,7 @@ To delete a Unify space and all associated data, email the Customer Success team - Unify space name > info " " -> When you delete a Unify space, Segment removes all profiles, computed traits, audiences, journeys, and other settings related to the Unify space from internal Segment servers. Unify space deletion does not delete data from connected Twilio Engage destinations. To remove your data from external destinations, reach out to the individual destination about their deletion practices. +> When you delete a Unify space, Segment removes all profiles, computed traits, audiences, journeys, and other settings related to the Unify space from internal Segment servers. Unify space deletion doesn't delete data from connected Twilio Engage destinations. To remove your data from external destinations, reach out to the individual destination about their deletion practices. ## Delete your workspace data From cef10e8c08a4d347d2bc636aa1c551910adf3af8 Mon Sep 17 00:00:00 2001 From: forstisabella <92472883+forstisabella@users.noreply.github.com> Date: Tue, 3 Dec 2024 15:04:51 -0500 Subject: [PATCH 8/9] add more context [netlify-build] --- src/privacy/account-deletion.md | 4 +++- 1 file changed, 3 insertions(+), 1 deletion(-) diff --git a/src/privacy/account-deletion.md b/src/privacy/account-deletion.md index ba5f9f34e7..03fbd27038 100644 --- a/src/privacy/account-deletion.md +++ b/src/privacy/account-deletion.md @@ -24,7 +24,9 @@ To delete a Unify space and all associated data, email the Customer Success team - Workspace slug - Unify space name -> info " " +Segment waits for 5 calendar days after your request before starting a space deletion. If you want to cancel your Unify space deletion request, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) during the first 5 calendar days after your initial request. + +> info "Data removed during a Unify space deletion" > When you delete a Unify space, Segment removes all profiles, computed traits, audiences, journeys, and other settings related to the Unify space from internal Segment servers. Unify space deletion doesn't delete data from connected Twilio Engage destinations. To remove your data from external destinations, reach out to the individual destination about their deletion practices. ## Delete your workspace data From dcedaa8903a8c182c0393860783716487f0ddf1f Mon Sep 17 00:00:00 2001 From: forstisabella <92472883+forstisabella@users.noreply.github.com> Date: Tue, 3 Dec 2024 15:22:25 -0500 Subject: [PATCH 9/9] [netlify-build] --- src/privacy/account-deletion.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/privacy/account-deletion.md b/src/privacy/account-deletion.md index 03fbd27038..58e2201adb 100644 --- a/src/privacy/account-deletion.md +++ b/src/privacy/account-deletion.md @@ -20,7 +20,7 @@ To delete the data for an entire source, email the Customer Success team [(frien ## Delete the data from a Unify space -To delete a Unify space and all associated data, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include the following information: +Workspace Owners can delete a Unify space and all of its associated data by sending an email to the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include the following information: - Workspace slug - Unify space name