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Rethink "no results" page, especially emphsis on "CHECK SPELLING, USE FEWER WORDS TO START, OR REMOVE LIMITS" #4350

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saseestone opened this issue Jul 25, 2024 · 2 comments

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@saseestone
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We received SearchWorks feedback from a graduate student about search results. (SW-4346) It turned out that there were spelling errors and additional words in their search.

It encouraged a discussion in Gryphon Search about search recall and emphasizing precision over broader returns that would account for spelling errors. Gryphon Search decided to keep precision over broad recall.

It was also discussed that perhaps the "0 results" page could use a rethink and redesign, particularly the on-screen encouragement to "CHECK SPELLING, USE FEWER WORDS TO START, OR REMOVE LIMITS"

Relatedly, it was discovered that Bento doesn't have the equivalent of a "no results" page if all apps return no results.

@saseestone
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Related to sul-dlss/sul-bento-app#682

@jcoyne
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jcoyne commented Nov 14, 2024

How about:

We couldn’t find any matches.
Try adjusting your search to help us find what you're looking for:

Double-check your spelling
Start with fewer words
Remove some filters

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