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fixing OL on QHH page.
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Benunc committed Jul 6, 2018
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# Queue Health Habits (or `#QHH`)

A healthy queue is one with the following characteristics:

1. No ticket is still pending or active after the issue is resolved.
2. No active ticket is left for more than 1 business day without a response.
2. No pending ticket is "left hanging" waiting on a response to an issue.
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