Implement support ticketing

src/main/java/tk/sciwhiz12/concord/ChatBot.java

@@ -26,10 +26,7 @@
 import net.dv8tion.jda.api.JDA;
 import net.dv8tion.jda.api.OnlineStatus;
 import net.dv8tion.jda.api.Permission;
-import net.dv8tion.jda.api.entities.Activity;
-import net.dv8tion.jda.api.entities.ChannelType;
-import net.dv8tion.jda.api.entities.Guild;
-import net.dv8tion.jda.api.entities.GuildChannel;
+import net.dv8tion.jda.api.entities.*;
 import net.dv8tion.jda.api.events.ReadyEvent;
 import net.dv8tion.jda.api.hooks.ListenerAdapter;
 import net.dv8tion.jda.api.utils.messages.MessageRequest;
@@ -141,4 +138,17 @@ boolean checkSatisfaction() {
         // Required permissions are there. All checks satisfied.
         return true;
     }
+
+    public TextChannel getChatChannel() {
+        checkSatisfaction();
+        final Guild guild = discord.getGuildById(ConcordConfig.GUILD_ID.get());
+        return (TextChannel) guild.getGuildChannelById(ConcordConfig.CHAT_CHANNEL_ID.get());
+    }
+
+    public TextChannel getReportChannel() {
+        checkSatisfaction();
+        final Guild guild = discord.getGuildById(ConcordConfig.GUILD_ID.get());
+        return (TextChannel) guild.getGuildChannelById(ConcordConfig.REPORT_CHANNEL_ID.get());
+    }
+
 }

src/main/java/tk/sciwhiz12/concord/ConcordConfig.java

@@ -42,6 +42,8 @@ public class ConcordConfig {
     public static final ForgeConfigSpec.ConfigValue<String> CHAT_CHANNEL_ID;
     public static final ForgeConfigSpec.ConfigValue<String> REPORT_CHANNEL_ID;
 
+    public static final ForgeConfigSpec.ConfigValue<String> MODERATOR_ROLE_ID;
+
     public static final ForgeConfigSpec.BooleanValue USE_CUSTOM_FONT;
     public static final ForgeConfigSpec.BooleanValue LAZY_TRANSLATIONS;
     public static final ForgeConfigSpec.EnumValue<CrownVisibility> HIDE_CROWN;
@@ -111,6 +113,11 @@ public static void register() {
                             "If empty, reports will be disabled.")
                     .define("report_channel_id", "");
 
+            MODERATOR_ROLE_ID = builder.comment("The snowflake ID of the role that will be treated as a moderator role.",
+                            "This role will be able to use Concord's Moderation slash commands on Discord - /kick, /ban, etc.",
+                            "This should not be treated as an alternative to proper Discord permissions configuration, but exists as a safeguard so that random users may not ban you while you're setting up.")
+                    .define("moderator_role_id", "");
+
             builder.pop();
         }
 

src/main/java/tk/sciwhiz12/concord/command/ConcordCommand.java

@@ -23,14 +23,25 @@
 package tk.sciwhiz12.concord.command;
 
 import com.mojang.brigadier.Command;
+import com.mojang.brigadier.arguments.StringArgumentType;
 import com.mojang.brigadier.context.CommandContext;
+import com.mojang.brigadier.exceptions.CommandSyntaxException;
+import com.sun.jdi.connect.Connector;
+import net.dv8tion.jda.api.EmbedBuilder;
+import net.dv8tion.jda.api.entities.Message;
 import net.minecraft.commands.CommandSourceStack;
 import net.minecraft.commands.Commands;
+import net.minecraft.commands.arguments.MessageArgument;
 import net.minecraft.network.chat.Component;
 import net.minecraftforge.event.RegisterCommandsEvent;
 import tk.sciwhiz12.concord.Concord;
+import tk.sciwhiz12.concord.ConcordConfig;
 import tk.sciwhiz12.concord.util.Translations;
 
+import java.awt.*;
+import java.time.Instant;
+import java.util.Collections;
+
 import static net.minecraft.ChatFormatting.GREEN;
 import static net.minecraft.ChatFormatting.RED;
 import static net.minecraft.commands.Commands.literal;
@@ -55,6 +66,11 @@ public static void onRegisterCommands(RegisterCommandsEvent event) {
                         .then(literal("status")
                                 .executes(ConcordCommand::status)
                         )
+                        .then(literal("support")
+                                .executes((ctx) -> ConcordCommand.support(ctx, Translations.COMMAND_SUPPORT_NO_REASON.resolvedComponent(ctx.getSource())))
+                                .then(Commands.argument("reason", MessageArgument.message())
+                                        .executes((ctx) -> ConcordCommand.support(ctx, MessageArgument.getMessage(ctx, "reason")))
+                        ))
         );
     }
 
@@ -101,4 +117,33 @@ private static int status(CommandContext<CommandSourceStack> ctx) {
         ctx.getSource().sendSuccess(Translations.COMMAND_STATUS_PREFIX.resolvedComponent(source, result), false);
         return Command.SINGLE_SUCCESS;
     }
+
+    private static int support(CommandContext<CommandSourceStack> ctx, Component reason) {
+        CommandSourceStack source = ctx.getSource();
+
+        if (Concord.isEnabled() && !ConcordConfig.MODERATOR_ROLE_ID.get().isEmpty()) {
+            // We need to ping the moderators, and we can't do it from an embed, and we can't ping anyone unless it's explicitly told to, so..
+            // Send the message with the mention
+            Concord.BOT.getReportChannel().sendMessage("<@&" + ConcordConfig.MODERATOR_ROLE_ID.get() + ">")
+                    .setAllowedMentions(
+                            Collections.singleton(Message.MentionType.ROLE)
+                    )
+                    .mentionRoles(ConcordConfig.MODERATOR_ROLE_ID.get())
+                    // And set context too.
+                    .setEmbeds(new EmbedBuilder()
+                            .setTitle("Support Request")
+                            .setDescription("A user has requested the support of a Server Administrator!")
+                            .addField("User", source.getTextName(), false)
+                            .addField("Reason", reason.getString(), false)
+                            .setTimestamp(Instant.now())
+                            .setColor(Color.ORANGE)
+                            .build()).queue();
+
+            ctx.getSource().sendSuccess(Translations.COMMAND_SUPPORT_SUCCESS.resolvedComponent(source), false);
+        } else {
+            ctx.getSource().sendSuccess(Translations.COMMAND_SUPPORT_DISABLED.resolvedComponent(source), false);
+        }
+
+        return Command.SINGLE_SUCCESS;
+    }
 }

src/main/java/tk/sciwhiz12/concord/util/Translations.java

@@ -63,6 +63,10 @@ public enum Translations implements Translation {
     COMMAND_RELOADING("command", "reload", "1.0.0", "Reloading discord integration..."),
     COMMAND_REPORT_STATUS("command", "report.status", "1.1.0", "Reporting users is currently %s"),
     COMMAND_REPORT_SUCCESS("command", "report.success", "1.1.0", "Submitted report for %s for reason: %s"),
+
+    COMMAND_SUPPORT_DISABLED("command", "support.disabled", "1.1.0", "Sorry, but Concord is currently disabled, you may not send a support ticket at this time."),
+    COMMAND_SUPPORT_SUCCESS("command", "support.success", "1.1.0", "Support Ticket sent successfully."),
+    COMMAND_SUPPORT_NO_REASON("command", "support.noreason", "1.1.0", "No Reason Provided"),
     COMMAND_STATUS_PREFIX("command", "status", "1.0.0", "Discord integration status: %s"),
     COMMAND_STATUS_ENABLED("command", "status.enabled", "1.0.0", "ENABLED"),
     COMMAND_STATUS_DISABLED("command", "status.disabled", "1.0.0", "DISABLED");